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PUR Guide 2012 Fully Updated Version

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Article Archive

Killing the Electric Car ... Again!

EV Policy Dilemma
Perverse policy signals are pitting utilities against the EV revolution. Will regulators give utilities the incentives they need to pave the way for electric transportation?

CPUC Targets Privacy Worries

Setting the Standard for Smart Meter Data Privacy
The California Public Utility Commission’s recent proposed rule aims to protect customer privacy while also facilitating third-party access to smart meter data for energy management, demand response and other customer service applications. But does it go far enough?

Call Center Quality Assurance

Optimizing Customer Service with Monitoring Technology
Employees will account for up to 80 percent of contact center budgets in the increasingly demanding world of customer interaction. Such a substantial investment cannot be left to chance, yet, it is often overlooked and rarely reviewed by managers.

Green Power Supercharge

Boosting enrollments through call-center training.

States' Rights, Gamed Markets

RTO Bidding Rules
FERC OK's PJM's capacity price floor, but questions remain about 'legitimate interests.'

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