Partnering with customers in a new energy enterprise.
Utilities are no longer a one-way business. The industry’s future growth will be found in value co-creation with customers.
The new language of utility communications, post-Sandy.
Effective crisis communications requires laying groundwork long before the damage happens. Successful engagement calls for consistent, positive messaging when the lights are on.
Engagement and automation are expanding the role of DR.
The underlying premise of demand response hasn’t changed in 30 years, but the technologies and approaches to executing DR programs today are worlds away from the basic, one-way load control programs of yesteryear. Engagement and automation are changing everything.
Competition and technology could transform the industry.
Success in retail energy markets requires providing customers with the best choices and the best service. Utilities can learn valuable lessons from the experiences of competitive electricity retailers.
(September 2012) Our annual financial ranking shows some remarkable shifts among the industry’s shareholder value leaders. Despite flat demand and low commodity prices, investor-owned utilities are investing heavily in capital assets. Investment discipline and operational excellence distinguish leaders on the path to financial performance.
The <i>Fortnightly 40</i> Best Energy Companies
Michael T. Burr is Fortnightly’s editor-in-chief. He acknowledges the editorial contributions of the C Three Group and Accenture.
A challenging year brings a change in the rankings.