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Article Archive

Managing Overgrowth

Vegetation Management and FERC Compliance
Darin Sloan, DuPont Land Management
An integrated approach can trim the cost of keeping utility rights of way clean -- and green.
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Killing the Electric Car ... Again!

EV Policy Dilemma
Rafi Musher, Stax Inc., and Nora Brownell, BC Strategies
Perverse policy signals are pitting utilities against the EV revolution. Will regulators give utilities the incentives they need to pave the way for electric transportation?
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CPUC Targets Privacy Worries

Setting the Standard for Smart Meter Data Privacy
Gary L. Hunt, Scalable Growth Strategy Advisors
The California Public Utility Commission’s recent proposed rule aims to protect customer privacy while also facilitating third-party access to smart meter data for energy management, demand response and other customer service applications. But does it go far enough?
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Call Center Quality Assurance

Optimizing Customer Service with Monitoring Technology
Patrick Botz, VPI
Employees will account for up to 80 percent of contact center budgets in the increasingly demanding world of customer interaction. Such a substantial investment cannot be left to chance, yet, it is often overlooked and rarely reviewed by managers.
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Green Power Supercharge

Boosting enrollments through call-center training.
Adam Capage, 3Degrees
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