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PUR Guide 2012 Fully Updated Version

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This comprehensive self-study certification course is designed to teach the novice or pro everything they need to understand and succeed in every phase of the public utilities business.

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Outage management

Connecting Before the Storm

The new language of utility communications, post-Sandy.
Thayer Fox and Patrick Buckley, Maslansky + Partners
Effective crisis communications requires laying groundwork long before the damage happens. Successful engagement calls for consistent, positive messaging when the lights are on.
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