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PUR Guide 2012 Fully Updated Version

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This comprehensive self-study certification course is designed to teach the novice or pro everything they need to understand and succeed in every phase of the public utilities business.

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Greg Guthridge

Customer-Care Tipping Point

Channel strategies for the new energy consumer
Greg Guthridge, Nicholas Handcock, and Qaid Damji, Accenture
Self-service is the key to reducing operational costs and providing customers with the interactive and mobile tools they want -- and increasingly that they expect.
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